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Refund Policy

OUR RISK-FREE MONEY BACK GUARANTEE

What happens if you don’t like the products you ordered? First, that's not going to happen. We made this broth so delicious and nutritious that you'll be hooked from the first sip.

And if for some strange reason we're wrong...

There's still no risk to you.

Because if you don't like the taste of our products (or you "just aren't feeling it" for any reason) we're going to do something very few companies in our industry do.

Which is refund your money with no questions asked. You don't have to ship the unused broth back to us. And you don't have to explain yourself.

Just call us at (415) 857-0024, or email support@kettleandfire.com within 30 days of purchase and we'll take care of you.

That's how confident we are that you're going to love these broths!

Please note this is available once per customer.


Late or Missing Refunds


Refunds can take 5-10 business days to process. The time of processing varies by financial institution.

If your refund is not reflected in your account after a week of being told your account has been refunded, contact your financial institution. It may take some time before your refund is officially posted.

If you’ve done all of this and you still have not received your refund, please contact us.

Replacements

We replace items if they are defective or damaged. If your order is damaged, please take a picture and send us a message.

The time it will take for your replacement to reach you, will vary depending on where you live.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a store credit for the value of the order.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to his or her own address to give to you later, we will send the refund to the gift giver.